To edit your family portal Settings on the mobile app, follow the instructions below. To edit the Settings on a computer, follow these instructions.
Once you are logged in, tap the Settings button on the top right.
You will see four different sections: Profile, Security, Change Password and Sign Out of Kickboard.
Tapping on your email address in the Profile section will allow you to edit the personal information in your profile. Click the Edit button. Type or edit your first name, last name, and phone number. You won't be able to edit your email address as this needs to stay constant as your log in credentials.
Once you have made your changes, click the blue Update button. You will see a Success message once your information has been saved. Tap OK to get rid of the message.
Tap the "X" on the top right to return to the Settings screen.
The app will keep you signed in. The following options provide an extra level of security each time the app is accessed.
Face ID, Touch ID, or Secure PIN
To enable Face ID, which will use your phone's facial recognition capabilities to allow you to log in to the app, swipe the toggle next to Face ID, and it will turn blue, which means it is activated.
Use a secure PIN
Here, you have the option to create a 4-digit security PIN. If you do not have facial or touch recognition on your phone, or if you have prohibited the Kickboard app from using Face ID or Touch ID in your phone's settings, you will see this option instead.
Swipe the toggle next to Use a Secure PIN.
You will then be prompted to create and confirm a 4-digit pin. Once set, anytime you enter the Kickboard mobile app, you will be asked to type in this PIN.
Tap Change Password.
Type in your old password, your new password, confirm your new password, then click Update. When the password has been updated, you will see a Success message. Tap OK on the success screen to return to the Settings page.
To sign out of Kickboard and return to the log in screen, tap the red Sign out of Kickboard text.