Groups: Troubleshooting Uploads

 

Error

Resolution

The file can not be processed, please check that you are using a file with a .csv or .txt extension.

Make sure you are using a .csv or .txt file

Group ID X does not match actual group external ID Y

Check the external IDs of the group in the file and the group with the same name in Kickboard. Make sure they match or delete group external ID from the file.

Unable to access group with specified external id

The external ID exists in another school or different school year. Change the external ID in the file or KB to something unique for that school / school year.

No group name specified

Add a group name to the file

Please activate the staff member and try again.',

  

The staff member in the row is not active. You must reactivate them before you can add them to the group

Please activate the student and try again.

  

The student in the row is not active. You must reactivate them before you can add them to the group

Please change the student's default group and try again.

You are trying to remove a student from their default group. Either change their default group in KB or make sure they are in the file for that group.

Staff ID X does not exist

The staff external ID can not be found in KB. Verify you have the correct ID in the file and/or KB

Student ID X does not exist

The student external ID can not be found in KB. Verify you have the correct ID in the file and/or KB

No external id specified

The student or staff in the row does not have an external ID entered. Please enter an external ID.

No first name specified

The student or staff in the row does not have a first name entered. Please enter a first name.

No last name specified

The student or staff in the row does not have a last name entered. Please enter a last name.

No grade specified

The student in the row does not have a grade entered. Please enter a grade.

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